Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Use our appointment request form, Monday to Friday from 7.30am to 3pm. This will be read by a member of the triage team within the working day and you can expect a response within 2 working days depending on clinical need.
- phone us on 01736 363340, Monday to Friday from 8.30am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
- If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use our appointment request form, Monday to Friday from 7.30am to 3pm. This will be read by a member of the triage team within the working day and you can expect a response within 2 working days depending on clinical need.
- phone us on 01736 363340, Monday to Friday from 8.30am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.00pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Home visits
The visiting service is for patients who are housebound or too ill to come to the surgery. If possible please telephone before 10.00am if you feel you need a home visit. The receptionist will ask for details of why you require a visit. This information will enable the GP to assess your needs and give immediate telephone advice if necessary. You may be asked to come to the surgery where we have more equipment and treatment can be started immediately.
If you need help with your appointment
- Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Telephone Consultations
GPs can often deal with some problems over the telephone.
The receptionist will take your details and give you an approximate time when the doctor will telephone you.
One Appointment for One Problem Please
If you have more than one issue to discuss, please do ask for more than one appointment with the doctor/in the acute illness clinic.
Our appointment system allows 8 minutes for you and your doctor to talk, make a diagnosis, agree a plan of action, and organise any prescriptions or tests you need. Although we try to work fast, we cannot manage to do this well, and safely, for more than one problem within that time. Please don’t be offended if we ask you to book a separate appointment for a separate problem; it enables you to be cared for properly – by making sure we have time to do it. Thank you.
Cancelling or changing an appointment
It is important that you inform the surgery if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you maybe sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
To cancel your appointment:
- phone us on 01736 363340, Monday to Friday from 8.30am to 6.00pm
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Accrux
- Follow the link to CANCEL to your appointment reminder text message
Policy for Late Arrivals for Appointments
Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.
The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.
The following general provisions will apply:
Less than 5 minutes late
The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived xxxx mins late. The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.
More than 5 minutes, less than 10 minutes late
The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them on to the end of the surgery list, and they will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.
More than 10 minutes late
The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the surgery list after consultation with the Nurse/GP.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.